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Terms and Conditions

Acceptance of Terms

The “Terms” consist of these Conditions of Use, the Dental Optimizer Privacy Policy and any supplemental terms, legal notices and other communications provided to you. These Terms govern your use of the website offered by Dental Optimizer at www.dentaloptimizer.com and all products or services accessed through the site. These Terms constitute a binding legal agreement (“Agreement,” though we may use “Terms” interchangeably with “Agreement” herein) in electronic form between you (“you,” “your” and/or “yourself”) and Dental Optimizer and its successors, subsidiaries, affiliates and family of brands. By using the Sites and/or Services, you agree to these Terms. IF YOU DO NOT AGREE TO THE TERMS, IMMEDIATELY STOP ACCESSING OR USING ANY OF THE SITES AND/OR SERVICES. BY USING DENTAL OPTIMIZER SITES AND/OR SERVICES, YOU HAVE ACCEPTED THE TERMS.


Payment Terms for Dental Deals offered by Dentists

Payment terms for each Dental Deal you offer through the Dental Optimizer, you will be paid an amount equal to: the amount paid, less a per-voucher promotion and distribution fee, established on an deal-by-deal basis as a percentage of the full Dental Deal value. Dental Optimizer will establish the aggregate net amount due for a particular Dental Deal following the applicable deals’ promotional expiration, and will arrange for payment of for any Now Aggregate Net Amounts due in such form and on such a schedule as will be communicated at the time your Dental Deal is established.

Note: All fees paid by the patient will be passed through to the practitioner and the practitioner will pay an advertising fee directly to Dental Optimizer.


Dental Deals Purchased by Members

Dental Optimizer provides consumers with opportunities to purchase certain dental products and services from third-party dentists, except as otherwise expressly identified, using a time-limited promotional voucher exchangeable for Merchant goods and services (a “Voucher”). The promotion of each Dental Deal works as a form of advertisement for the Dentist by Dental Optimizer.

By purchasing, printing, accepting, using or attempting to use any Voucher, you agree to these Terms, the fine print identified in the Dental Deal copy (defined below) and/or any additional deal-specific terms related to the Dental Deal at the time of purchase. These Terms apply to all Vouchers, unless the Fine Print on a particular Voucher states otherwise, and except as otherwise required by law. In the event of a conflict between these Terms and the Fine Print on a Voucher, the Fine Print will control, except to the extent prohibited by applicable law.


How Dental Deals Work

By placing an order for a given Dental Deal, you are agreeing to purchase the Dental Deal you have selected on the terms, restrictions and conditions associated with the Dental Deal. Once you have placed your order, you will receive a confirmation of the Dental Deal and your credit card or other payment mechanism will be charged for the amount of the Dental Deal. You are required to create an Account in order to purchase any Dental Deal so we can collect information to allow you to pay for your Dental Deals and so we can provide you with easy access to print your Dental Deals and modify your preferences.


Deal Value and The “Fine Print”

In addition to the terms set forth herein, each Dental Deal comes with its own set of restrictions, terms and conditions (collectively, the “Fine Print,” whether or not they are expressly labeled as such on a Voucher). The Fine Print may restrict things such as when or where you can redeem a Voucher, as well as other Deal-specific limitations, so always read carefully.

Most Vouchers combine two separate portions that make up the Dental Deal: (i) a paid portion equal to the amount you paid for the Deal (the “Paid Portion”); and (ii) at no additional charge to you, a time-sensitive promotional portion for the balance of the value of the Dental Deal if used by the promotional expiration date on the Voucher (the “Promotional Portion”).



Unless otherwise stated on the Voucher or required by law, the following additional terms apply to all Vouchers:

  • Vouchers must be redeemed in their entirety in one visit to the dental practice.
  • For vouchers that may be redeemed over several visits, purchases will be allocated first against the Paid Portion until there is a zero balance and then against the Promotional Portion that is remaining.
  • Vouchers are not redeemable for cash.
  • Vouchers cannot be combined with any other coupons or promotions.
  • Vouchers cannot be used for taxes, tips, prior balances and/or shipping or handling, as applicable.
  • Neither Dental Optimizer nor the dentist or dental practice is responsible for lost or stolen Vouchers or Voucher reference numbers.
  • Duplicate use, sale or trade of a Voucher is prohibited.
  • Unless otherwise stated in the Fine Print, the Voucher price does not include sales, value-added or use taxes, which may be charged to you separately by the Practice at the time you redeem the Voucher.


Expiration Dates

The Promotional Portion of the Voucher will always expire on the date printed on the Voucher. If the Merchant is in a state where it is permissible for the Paid Portion to expire, the Paid Portion of the Voucher will expire five (5) years from the date that the Voucher was issued. In some states, the law may require the Dentist to honor the Paid Portion of the Voucher beyond five years, in which case the Paid Portion of the Voucher will expire in accordance with the applicable law.


Date-Specific Deals

Sometimes we offer Deals that are date-specific, such as a Deal where you select a specific day to have your teeth cleaned (“Date-Specific Deal”). Usually this means that the Voucher can only be redeemed on a single date or that you might have to choose from a list of available dates before you buy a Voucher. In either case, the date you select will be identified on the Voucher, and you can only redeem the Voucher on this specified date. Both the Paid Portion and the Promotional Portion expire on the date specified on the Voucher. You may not reschedule a Date-Specific Deal for another date or time for any reason. No full or partial refunds are given to customers who fail to redeem a Date-Specific Deal on the date specified on the Voucher. If for some reason the Date-Specific Deal is canceled or rescheduled by us or the Dentist, we will send you an email notifying you prior to such cancellation or rescheduling. If the Date-Specific Deal is rescheduled, our email to you will include the new date for the Date-Specific Deal. If you cannot make the new date for the Date-Specific Deal, you will be entitled to a refund of the Paid Portion upon request. If, however, the Date-Specific Deal is canceled and will not be rescheduled, we will automatically refund you the Paid Portion.



Except as explicitly stated otherwise in the terms of a specific Dental Deal, if you change your mind about purchasing a Dental Deal, just write us at http://healthygrid.zendesk.com within seven (7) days of Your purchase and Dental Optimizer will refund the Paid Portion of any unredeemed Voucher to Your purchasing credit/debit card or other payment mechanism. In addition, Dental Optimizer will always honor your request for a refund of the Paid Portion of any unredeemed Voucher if the Merchant goes out of business before the promotional period expires.

We want you to be happy with your Dental Optimizer experience. If you have trouble redeeming Your Voucher for any reason, please contact us at http://healthygrid.zendesk.com so we can work with the Merchant to resolve your issue.


Dentist is the Issuer

The Dentist and/or Dental Practice is the issuer of the Voucher and is solely responsible for redeeming the Voucher. The Merchant is also solely responsible for all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities and costs it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a Voucher or not, as well as for any unclaimed property liability arising from unredeemed or partially redeemed Vouchers. Unless otherwise indicated in a Dental Deal or other offer, Dental Optimizer is solely the marketer of the Dentist’s goods or services, and may from time to time engage third parties or affiliates to administer Voucher management on behalf of Dentists. You hereby irrevocably waive all rights related to, and release Dental Optimizer and its subsidiaries, affiliates, partners, officers, directors, employees and agents from, any liabilities arising from or related to any act or omission of a Merchant in connection with your use of a Voucher or the products and/or services it provides in connection with it.


Dental Deal Availability

Some Dental Deals are not available for purchase beyond certain geographical and jurisdictional boundaries. Dental Optimizer reserves the right, in its sole discretion, to exclude or otherwise limit the provision of a Voucher, the Sites, the Services or any other product or service. Dental Optimizer does not represent or warrant that any product or service promoted on the Site will be available for purchase by any particular person. Some of our Dental Deals are limited in number. Any attempt by you to obtain more than the permitted number of Vouchers specified for a particular Dental Deal, including, without limitation, using multiple or different identities, credit cards, forms, registrations or addresses, will void your purchase and may subject your Account to termination. Whether purchase characteristics constitute an attempt to violate our rules shall be determined at our sole discretion.


Pricing Information

We display discounts on our Sites in connection with each Dental Deal. These discounts are calculated based upon certain pricing information provided to us solely by Dentists, which may include the retail price suggested by the manufacturer, supplier or the Dentist, or an estimated price based on standard industry practice. Since the pricing information on which we base our discounts may vary, any discount information that we display may or may not be representative of the prevailing discount in every area or on any particular day.



Dental Optimizer may terminate these Terms of Use at any time. Without limiting the foregoing, Dental Optimizer shall have the right to immediately terminate or suspend any of your passwords or accounts in the event Dental Optimizer considers, in its sole discretion, any of your conduct to be unacceptable, or in the event you breach this Agreement. Notwithstanding the above, these Terms of Use exist beyond termination of this Agreement.